About the Client
LC Waikiki is a Turkish fast-fashion retailer with a global footprint, including dozens of outlets across Malaysia. It runs both B2B wholesale and B2C retail operations locally.
- Entity Type: Global Retail Brand
- Integration Type: Hybrid
- Market: Fashion retail with high B2C traffic + scheduled B2B billing
Problem
Two Different Systems, One Compliance Mandate:
B2B invoices came from ERP and B2C came from an POS not designed for structured JSON exports.
Retail Urgency with Minimal IT Flexibility:
LC Waikiki needed a solution that respected the rhythm of their store operations while ensuring real-time e-invoicing readiness for both flows.
Daily B2C Consolidation:
POS receipts had to be transformed into daily consolidated invoices for each store, validated, and submitted with strict formatting.
Solution
Dual Integration Flows:
- B2B: integrated ERP with Complyance using JSON-based exports and LHDN field mappings.
- B2C: Complyance connected to the POS system using file drops and API callbacks to automate consolidation and submission.
Unified Dashboard:
A single Complyance dashboard offered full visibility into both channels:
- Rejection tracking
- Submission logs
- Channel-wise reporting
Impact
- Both B2B and B2C Compliant under one integration framework
- High-Volume POS Data Handled daily via automated B2C flows
- Unified Audit Trail for finance and compliance teams
- Scalable Model that can be reused in other regional markets
Customer testimonial
“Managing B2B and B2C compliance together is complex—but with Complyance, it’s a single view, a single partner, and zero friction.”
— Regional IT Lead, LC Waikiki
