How LC Waikiki Unified B2B and B2C E-Invoicing with a One API

How LC Waikiki Unified B2B and B2C E-Invoicing with a One API

About the Client

LC Waikiki is a Turkish fast-fashion retailer with a global footprint, including dozens of outlets across Malaysia. It runs both B2B wholesale and B2C retail operations locally.

  • Entity Type: Global Retail Brand
  • Integration Type: Hybrid
  • Market: Fashion retail with high B2C traffic + scheduled B2B billing

Problem

Two Different Systems, One Compliance Mandate:
B2B invoices came from ERP and B2C came from an POS not designed for structured JSON exports.

Retail Urgency with Minimal IT Flexibility:
LC Waikiki needed a solution that respected the rhythm of their store operations while ensuring real-time e-invoicing readiness for both flows.

Daily B2C Consolidation:
POS receipts had to be transformed into daily consolidated invoices for each store, validated, and submitted with strict formatting.

Solution

Dual Integration Flows:

  • B2B: integrated ERP with Complyance using JSON-based exports and LHDN field mappings.
  • B2C: Complyance connected to the POS system using file drops and API callbacks to automate consolidation and submission.

Unified Dashboard:
A single Complyance dashboard offered full visibility into both channels:

  • Rejection tracking
  • Submission logs
  • Channel-wise reporting

Impact

  • Both B2B and B2C Compliant under one integration framework
  • High-Volume POS Data Handled daily via automated B2C flows
  • Unified Audit Trail for finance and compliance teams
  • Scalable Model that can be reused in other regional markets

Customer testimonial

“Managing B2B and B2C compliance together is complex—but with Complyance, it’s a single view, a single partner, and zero friction.”
Regional IT Lead, LC Waikiki

LC Waikiki
Company
LC Waikiki
Location
Malaysia
Category
Apparel and Fashion, retail industry
Product
Complyance API Platform

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