Last updated: February 10, 2026
At Complyance Inc, we are committed to providing exceptional value through our e-invoicing compliance solutions. We appreciate your business and want you to understand our approach to service commitments and satisfaction.
We take pride in delivering robust, reliable, and compliant e-invoicing solutions. Our team works diligently to ensure that all services meet the highest standards of quality and regulatory compliance. Before subscribing to any of our services, we encourage you to:
All payments for Complyance services are processed in accordance with the terms specified in your service agreement. By subscribing to our services, you acknowledge and agree to the payment terms outlined in your contract or subscription agreement.
Subscription fees are billed in advance on a recurring basis (monthly, annually, or as otherwise specified in your agreement). These fees grant you access to our platform and services for the duration of the billing period.
While we maintain a firm policy on payments, we stand behind the quality and reliability of our services. In exceptional circumstances where service disruptions occur due to our platform issues, we may, at our sole discretion, offer:
Any such accommodations are evaluated on a case-by-case basis and are not guaranteed. They do not constitute a right to monetary refunds or represent a reversal of this policy.
You may cancel your subscription at any time through your account settings or by contacting our support team. Upon cancellation:
For enterprise clients with custom agreements, specific terms regarding service adjustments, cancellation, and payment may vary. Please refer to your individual contract or contact your account manager for details specific to your agreement.
If you have concerns about billing, service quality, or any aspect of your subscription, we encourage you to contact our support team immediately. We are committed to working with you to address any issues and find mutually acceptable solutions within the framework of our policies.
For billing inquiries or disputes, please contact us at support@complyance.io
Given the nature of e-invoicing compliance services, our solutions often involve ongoing regulatory monitoring, platform maintenance, and real-time compliance updates. The value of our services extends beyond individual transactions to include continuous compliance assurance and regulatory intelligence.
The specialized nature of compliance services means that work performed cannot be "returned" or "undone," which is a key factor in our payment structure.
We understand that unique situations may arise. If you believe your circumstances warrant special consideration, we invite you to contact our support team. While we cannot guarantee any particular outcome, we will review your situation thoughtfully and work to find an appropriate resolution within our policy framework.
We reserve the right to update this refund policy at any time. Any changes will be posted on this page with an updated revision date. We will also notify active customers of material changes via email or through platform notifications.
Your continued use of our services after any policy changes constitutes acceptance of the updated policy.
If you have questions about this refund policy or need assistance, please contact us:
Note: This policy is subject to the terms and conditions outlined in your service agreement. In case of any conflict, your service agreement shall prevail.