How Global Enterprises Like L’Occitane Unified B2B and B2C EInvoicing Across 27 Stores in Just Weeks

About the Client

L’Occitane Group is a global enterprise beauty and skincare brand, operating in 90+ countries. In Malaysia, it runs 27 retail stores and manages both B2B wholesale and B2C retail operations. To meet LHDN Malaysia’s e-invoicing compliance, L’Occitane needed a dual-channel solution that could unify data across different systems—without adding operational complexity.

• Entity Type: Global Multinational
• No. of Stores in Malaysia: 27

Problem

1. Regulatory Mandates: Urgent need to comply with Malaysia’s LHDN phased e-invoicing rollout for both B2B and B2C flows.
2. Dual-Channel Complexity: Managing two entirely different systems under a single compliance umbrella.
3. B2C Invoice & Consolidation Complexity: Handling high-volume daily retail invoices, consolidations for submission, and receipt generation aligned to LHDN rules.
4. Structured Data & Validation: Ensuring accurate tax tagging, buyer TRN, invoice classification, and mapping per LHDN schema.

Solution

1. Middleware Advantage:
   Complyance served as a regulatory middleware between L’Occitane’s systems and LHDN, translating raw data into compliant e-invoices.
2. B2C Consolidation Engine:
   Implemented intelligent logic to aggregate daily B2C invoices store-wise, ensuring structured, valid summaries as required by LHDN, without altering retail workflows.
3. LHDN Workflow Optimization:
   • Unified dashboard to track e-invoice status
   • Real-time reconciliation and submission reports
   • Batch and real-time submission support

Impact

• 100% LHDN-compliant e-invoicing for both B2B and B2C channels
• Fast Go-Live: 3 weeks for B2B, 4 weeks for B2C
• Reduced Manual Effort: Auto-validation eliminated manual rework
• B2C-Specific Success: Consolidation logic ensured high-volume compliance without changes to POS workflows
• Unified View: Central dashboard helped finance and IT teams stay aligned on compliance metrics

L’Occitane’s journey proves that even large multinational brands with fragmented systems can go live fast and pain-free with the right middleware and partner support.

Customer Testimonial

“Complyance helped us move from fragmented ERP and POS systems into a unified compliance flow — without disrupting our core operations.”
— IT Head, L’Occitane Malaysia