About the Client
L’Occitane Group is a global enterprise beauty and skincare brand, operating in 90+ countries. In Malaysia, it runs 27 retail stores and manages both B2B wholesale and B2C retail operations. To meet LHDN Malaysia’s e-invoicing compliance, L’Occitane needed a dual-channel solution that could unify data across different systems—without adding operational complexity.
- Entity Type: Global Multinational
- No. of Stores in Malaysia: 27
Problem
- Regulatory Mandates: Urgent need to comply with Malaysia’s LHDN phased e-invoicing rollout for both B2B and B2C flows.
- Dual-Channel Complexity: Managing two entirely different systems under a single compliance umbrella.
- B2C Invoice & Consolidation Complexity: Handling high-volume daily retail invoices, consolidations for submission, and receipt generation aligned to LHDN rules.
- Structured Data & Validation: Ensuring accurate tax tagging, buyer TRN, invoice classification, and mapping per LHDN schema.
Solution
- Middleware Advantage:
Complyance served as a regulatory middleware between L’Occitane’s systems and LHDN, translating raw data into compliant e-invoices. - B2C Consolidation Engine:
Implemented intelligent logic to aggregate daily B2C invoices store-wise, ensuring structured, valid summaries as required by LHDN, without altering retail workflows. - LHDN Workflow Optimization:
- Unified dashboard to track e-invoice status
- Real-time reconciliation and submission reports
- Batch and real-time submission support
Impact
- 100% LHDN-compliant e-invoicing for both B2B and B2C channels
- Fast Go-Live: 3 weeks for B2B, 4 weeks for B2C
- Reduced Manual Effort: Auto-validation eliminated manual rework
- B2C-Specific Success: Consolidation logic ensured high-volume compliance without changes to POS workflows
- Unified View: Central dashboard helped finance and IT teams stay aligned on compliance metrics
L’Occitane’s journey proves that even large multinational brands with fragmented systems can go live fast and pain-free with the right middleware and partner support.
Customer Testimonial
“Complyance helped us move from fragmented ERP and POS systems into a unified compliance flow — without disrupting our core operations.”
— IT Head, L’Occitane Malaysia
