Mothercare’s Guide to B2C E-Invoicing During ERP Changes

About the Client

Mothercare Malaysia is a leading retailer for maternity and baby products, operated under franchise by Kim Hin Joo (Malaysia) Bhd.

• Entity Type: Global Franchise Retailer
• Integration Type: Manual + Assisted Upload
• Market: B2C with steady monthly reporting needs

Problem

ERP Transition Mid-Compliance:
Mothercare was shifting away from its ERP at the time of LHDN e-invoicing rollout, requiring a temporary yet fully compliant fallback.

Need for Simplicity During Transition:
The finance team needed a tool that worked without technical resources while maintaining submission logs and validation accuracy.

Solution

Excel Upload Workflow:
Complyance onboarded Mothercare to its Excel-based upload template system, including:

• Built-in tax validations
• Supply type dropdowns
• Output preview before submission

Data Preparation Support:
The Complyance team supported the Mothercare finance team during the transition—mapping old SFTP formats into Excel-ready versions.

Impact

• Zero Downtime During ERP Change
• Compliant B2C Reporting in Excel
• Finance Team Autonomy
• Scalable Back-End for Future Integration Resumption