About the Client
Mothercare Malaysia is a leading retailer for maternity and baby products, operated under franchise by Kim Hin Joo (Malaysia) Bhd.
- Entity Type: Global Franchise Retailer
- Integration Type: Manual + Assisted Upload
- Market: B2C with steady monthly reporting needs
Problem
ERP Transition Mid-Compliance:
Mothercare was shifting away from its ERP at the time of LHDN e-invoicing rollout, requiring a temporary yet fully compliant fallback.
Need for Simplicity During Transition:
The finance team needed a tool that worked without technical resources while maintaining submission logs and validation accuracy.
Solution
Excel Upload Workflow:
Complyance onboarded Mothercare to its Excel-based upload template system, including:
- Built-in tax validations
- Supply type dropdowns
- Output preview before submission
Data Preparation Support:
The Complyance team supported the Mothercare finance team during the transition—mapping old SFTP formats into Excel-ready versions.
Impact
- Zero Downtime During ERP Change
- Compliant B2C Reporting in Excel
- Finance Team Autonomy
- Scalable Back-End for Future Integration Resumption
