How THONEH Achieved HealthcareGrade E-Invoicing Without ERP Disruption

How THONEH Achieved HealthcareGrade E-Invoicing Without ERP Disruption

About the Client

THONEH (Tun Hussein Onn National Eye Hospital) is a renowned eye care institution in Malaysia operating as a non-profit foundation.

  • Entity Type: Non-Profit Healthcare Institution
  • Integration Type: API Integration
  • Market: Healthcare, B2B focus for insurer and medical reimbursements

Problem

Healthcare-Specific Invoice Fields:
Medical billing included special invoice structures not typical in retail or software billing (e.g. self-billing, third-party insurance recipients, exemptions).

Customization Complexity:
The ERP was highly customized for patient-centric workflows and couldn’t natively generate JSON for LHDN e-invoicing without development.

Privacy and Error Tolerance Sensitivity:
Patient data security and rejection minimization were critical due to the reputational and regulatory sensitivity of the healthcare space.

Solution

Integration:
Complyance built a connector between the ERP and Complyance’s middleware, enabling JSON generation from exported billing reports.

Field Mapping + Medical Support:

  • Tax-exempt service handling
  • Third-party payer logic (insurer vs patient)
  • Document classification and self-billing tagging

Impact

  • Accurate Compliance for Healthcare-Specific Scenarios
  • No Core ERP Disruption—ran in parallel
  • Security-First API and Data Handling

Customer testimonial

“We were able to stay focused on patient care while Complyance handled the regulatory backend.”
THONEH

THONEH
Company
THONEH
Location
Malaysia
Category
Hospital
Product
Complyance API Platform

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