How THONEH Implemented Healthcare-Grade E-Invoicing Smoothly

About the Client

THONEH (Tun Hussein Onn National Eye Hospital) is a renowned eye care institution in Malaysia operating as a non-profit foundation.

• Entity Type: Non-Profit Healthcare Institution
• Integration Type: API Integration
• Market: Healthcare, B2B focus for insurer and medical reimbursements

Problem

Healthcare-Specific Invoice Fields:
Medical billing included special invoice structures not typical in retail or software billing (e.g. self-billing, third-party insurance recipients, exemptions).

Customization Complexity:
The ERP was highly customized for patient-centric workflows and couldn’t natively generate JSON for LHDN e-invoicing without development.

Privacy and Error Tolerance Sensitivity:
Patient data security and rejection minimization were critical due to the reputational and regulatory sensitivity of the healthcare space.

Solution

Integration:
Complyance built a connector between the ERP and Complyance’s middleware, enabling JSON generation from exported billing reports.

Field Mapping + Medical Support:

• Tax-exempt service handling
• Third-party payer logic (insurer vs patient)
• Document classification and self-billing tagging

Impact

• Accurate Compliance for Healthcare-Specific Scenarios
• No Core ERP Disruption—ran in parallel
• Security-First API and Data Handling

Customer testimonial

“We were able to stay focused on patient care while Complyance handled the regulatory backend.”
— THONEH