About the Client
THONEH (Tun Hussein Onn National Eye Hospital) is a renowned eye care institution in Malaysia operating as a non-profit foundation.
- Entity Type: Non-Profit Healthcare Institution
- Integration Type: API Integration
- Market: Healthcare, B2B focus for insurer and medical reimbursements
Problem
Healthcare-Specific Invoice Fields:
Medical billing included special invoice structures not typical in retail or software billing (e.g. self-billing, third-party insurance recipients, exemptions).
Customization Complexity:
The ERP was highly customized for patient-centric workflows and couldn’t natively generate JSON for LHDN e-invoicing without development.
Privacy and Error Tolerance Sensitivity:
Patient data security and rejection minimization were critical due to the reputational and regulatory sensitivity of the healthcare space.
Solution
Integration:
Complyance built a connector between the ERP and Complyance’s middleware, enabling JSON generation from exported billing reports.
Field Mapping + Medical Support:
- Tax-exempt service handling
- Third-party payer logic (insurer vs patient)
- Document classification and self-billing tagging
Impact
- Accurate Compliance for Healthcare-Specific Scenarios
- No Core ERP Disruption—ran in parallel
- Security-First API and Data Handling
Customer testimonial
“We were able to stay focused on patient care while Complyance handled the regulatory backend.”
— THONEH
