About the Client
Uncle Don is a well-known Malaysian food & beverage brand specializing in roasted nuts, snacks, and casual dining. The company operates in a high-volume B2C environment, with multiple outlets serving customers daily. Uncle Don did not use a centralized ERP or POS system capable of producing LHDN-compliant structured invoices, making the need for a lightweight compliance approach essential.
- Entity Type: Malaysian F&B Brand
- Integration Type: File Upload via Portal
- Market: High-volume B2C across multiple locations
Problem
No ERP or POS Integration:
Uncle Don lacked a system capable of generating structured invoice formats such as JSON or XML required by LHDN, relying instead on Excel-generated data from back-office systems.
Manual Operations with Tight Resources:
Without a dedicated tech or compliance team, Uncle Don needed a solution that could be used by non-technical staff while still ensuring LHDN compliance.
Urgency to Comply with Minimal Overhead:
With the e-invoicing mandate approaching, there was little time or budget to onboard a full-stack ERP or modify internal processes.
Solution
Excel Upload Engine:
Complyance provided Uncle Don with a no-code Excel upload interface that mapped key invoice fields—such as buyer TRNs, tax categories, and supply types—into the LHDN-compliant schema.
Validation & Feedback Loop:
- Auto-validation of every invoice line before submission
- Error logs and fix suggestions to reduce trial-and-error cycles
- Status dashboard to monitor accepted, failed, or pending invoices
Pre-Mapped Templates:
Uncle Don’s Excel templates were customized to pre-fill static fields and automate LHDN tagging logic for consistency across outlets.
Impact
- Go-Live in Under 5 Days using existing Excel data
- No Software Changes Required
- Finance Team Self-Sufficiency—No need for IT intervention
- 100% LHDN Compliance for B2C invoice summaries
- Cost-Effective Onboarding for smaller or growing businesses
Customer testimonial
“We didn’t need a new system—just a smarter way to stay compliant. Complyance’s Excel flow worked for our finance team without any disruption to daily operations.”
— Operations Lead, Uncle Don
